PRIVACY POLICY

Last updated: October 2025

1. Introduction

Elit Tile Ltd (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect information about you when you use our website https://elit-tile.co.uk.
By using this website, you agree to the terms of this policy.

2. Who we are

Elit Tile Ltd
Unit 11, Lion Business Park, Gravesend, DA12 2DN, United Kingdom
Email: enquiries@elittile.co.uk
We are the data controller responsible for the personal information collected on this website.

3. Information we collect

We may collect and process the following personal data:
  • Contact information — if you contact us via our website form, we collect your name, email address, phone number (if provided), and message details.
  • Usage data — such as your IP address, browser type, device information, and pages visited, collected automatically via cookies and analytics tools.
  • Cookies — small text files placed on your device to improve your experience and help us understand how visitors use the site.

4. How we use your information

We use your data to:
  • Respond to your enquiries or requests
  • Manage and improve our website and services
  • Monitor and analyse site usage (via tools like Google Analytics)
  • Comply with legal obligations and prevent misuse of our website
We do not sell or rent personal data to any third parties.

5. Lawful basis for processing

We process your personal data based on:
  • Legitimate interests — to respond to enquiries and maintain our website.
  • Consent — where required for cookies or analytics tracking.
  • Legal obligation — to comply with UK laws and regulations.

6. Sharing your data

We may share your data only with trusted third parties who help us operate our website or manage communications, including:
  • Our website hosting provider
  • Our email service provider
  • Analytics providers (e.g., Google Analytics)
These companies only process data on our behalf and are subject to strict data protection obligations.

7. International visitors

Our website is based in the United Kingdom but may be accessed globally.
If you are visiting from outside the UK, please note that your data may be transferred to and processed in the UK, where data protection laws may differ from those in your country.

8. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described above or to comply with legal requirements.
Contact form submissions are typically retained for up to 12 months unless further correspondence continues.

9. Your rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Object to or restrict processing of your data
  • Withdraw consent (where applicable)
To exercise any of these rights, contact us at enquiries@elittile.co.uk.

10. Cookies

Our website uses cookies to improve functionality and analyse website traffic.
You can control or disable cookies through your browser settings.
For more information, please refer to our Cookie Policy.

11. Changes to this policy

We may update this Privacy Policy occasionally.
Any changes will be posted on this page with an updated revision date.

12. Contact

If you have questions about this Privacy Policy or your personal data, please contact:
Elit Tile Ltd
Email: enquiries@elittile.co.uk
Address: Unit 11, Lion Business Park, Gravesend, DA12 2DN, United Kingdom